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Exchanges / Returns / Replacements

Updated: 07/01/2019

Exchanges:

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

Return Policy:

We want you to be happy with your Daftboy.co.uk purchase! We are dedicated to providing you with the best quality and customer support from the time of purchase to the time that you receive your order!

We will work together with you on any issues or concerns that you may have with your order. There are some items that we simply cannot refund or exchange as they are outside of our policy and you can find those below.

We will not process returns, cancellations, refunds, or exchanges for the following:

  • Custom Products - Meaning any user-created product that cannot be restocked that does not contain a factory fault. (Have a fault see below.) 
  • Products Not Purchased on Daftboy.co.uk (This Includes products purchase at a Daftboy Pop Up Shop or Via a Daftboy Partner.)

Please email us at daft@daftboy.uk and our Customer Care team would be happy to assist you with any questions that you have. 

Hassle Free Returns:

Please follow the process below for returning your parcel to us.

  • Send us an email to: daft@daftboy.uk  Subject line: Return and your order #
  • Include in the email which item(s) you want to return. If there was a problem please let us know that as well. However, we don't require a reason for returns.
  • We'll reply to your email with a return label for you to use.
  • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Include the original or copy of your order # Receipt included with your order so that we can easily process your return. 

If you choose not to follow the above step you can always send your returns to: 

Daftboy, LTD | Returns
A2 Parkway West
Cranford Lane
Heston , Middlesex
TW5 9QA

If you choose to send your return through a courier not included in our Free Returns, then the cost of the return is the customer's responsibility and Daftboy, LTD will not reimburse for this cost.

We advise you to obtain proof of postage when you post your return as we are responsible for your parcel only once it has been received into our warehouse.

Items lost in transit will not be treated as returned.

Refunds / Processing / Restocking Fee

Refunds will be processed within approximately / up to 14 business days after we receive your return.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card for the amount that you paid for that item. It will usually take 3-7 days from the refund for your account to be credited however some payment providers and payment types can take up to 14 days to credit your account.

If you paid for your order with a gift voucher or store credit, this will be credited back to your Daftboy account.

All returns are quality checked – items should be returned in the original packaging, in a new and unused condition, with labels attached wherever possible.

Refunds will not be given if they do not comply with our returns policy stated above.

 

Replacement Policy:

We want you to be happy with your Daftboy purchase! And we know things can happen. Hence we offer a Replacement Policy on products that were accidentally shipped or arrive faultily. We will work together with you on any issues or concerns that you may have with your order.  

  • One (1) replacement product is allowed per product purchased.
  • Custom Orders Are Exempt From This Policy Unless You Can Provide Proof of Fault!!! 
  • The replacement products will be sent to the address of the original order.
  • [For International orders] Customers will be responsible for shipping costs

To replace your fan, email: daft@daftboy.uk

  • Two (2) photos of the damaged / faulty product
    • Photo of the entire fan
    • Photo of faulty areas
  • Order Number
  • A brief description of what happened or why the product is faulty.

Need to Chat About Returns / Refunds / Replacements? 

Hit Us Up: daft@daftboy.uk